Shipping Policy

Harmony Household Trading Sdn. Bhd. is committed to delivering your orders safely and efficiently.

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1. Shipping Coverage

We currently ship within Malaysia only.

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2. Processing Time

• Orders are processed within 1–3 working days after payment confirmation
• Orders placed on weekends or public holidays will be processed the next working day

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3. Delivery Time

• West Malaysia: 2–5 working days
• East Malaysia: 5–10 working days

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4. Shipping Fees

Shipping fees are calculated at checkout based on:

• Delivery location
• Package size and weight

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5. Order Tracking

Tracking information will be provided once your order has been shipped.

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6. Delays

We are not responsible for delays caused by:

• Courier service disruptions
• Weather conditions
• Incorrect shipping information provided by customers

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7. Failed Delivery

If delivery fails due to incorrect details or absence of recipient:

• Re-delivery charges may apply