Refund & Returns Policy
At Harmony Household Trading Sdn. Bhd., we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.
1. Return Eligibility
Returns are accepted under the following conditions:
- Item is unused and in original condition
- Item is returned in original packaging
- Return request is made within 7 days from delivery date
- Proof of purchase is provided
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items not due to our error
- Clearance or promotional items
- Items without original packaging
3. Refund Process
- Refunds will be processed after inspection of returned items
- Approved refunds will be issued via original payment method
- Processing time: 7–14 working days
4. Exchange Policy
We only replace items if they are defective or damaged upon arrival.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
6. Contact for Returns
📧 harmony_household@outlook.com
📞 (+60)10-434 0652